Frequently Asked Questions

Simply click on the?Representatives link that is located within the Contact tab. Once there, select the applicable State or Country and the contact information for the local Arcadia Representative will be provided.

Please send all COM fabric, marked with customer’s name and order number, to Arcadia, 5593 Fresca Drive, La Palma, CA 90623.

For your convenience, purchase orders can be e-mailed directly to our order entry department at orders@www.businessimpex.com.

Our Client Services Department is able to answer any and all questions as it pertains to orders, product questions or general information. Please submit inquiries directly to?clientservices@www.businessimpex.com?or call 800.585.5957 and you will be directed to your designated Client Service Representative.

The Arcadia Sales Representative in your area can facilitate the process of opening an account with us. Please visit the?Representative?section of our website to locate contact information for your area.

Please contact our Client Services Department at?clientservices@www.businessimpex.com?or call 800.585.5957 and you will be directed to your designated Client Service Representative.

Samples may be requested directly through your local sales representative or by contacting the literature fulfillment department at literature@www.businessimpex.com. To find the sales rep in your area, click here.

Select Grade-In Program/Approved Fabric in the Materials tab of the website and search by fabric name or specific product. If no results appear, please contact our Client Services Department for further assistance at clientservices@www.businessimpex.com?or call 800.585.5957.

For replacement parts or any warranty-related issues, please contact our freight and warranty department at claims@www.businessimpex.com. Please include the sales order number or if that is not available, send a photo of the product label located on the underside of the applicable product.

Please direct any inquiries to Arcadia’s Media and Graphics Coordinator at graphics@www.businessimpex.com.

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